We are at a turning point: AI systems no longer just talk, they act. If you say, “Find my hotel bill and submit it”, an agent will do this independently, step by step, regardless of how the hotel bill is formatted. Allen Newell and Herbert A. Simon dreamed of this back in 1959. By 2026, this dream has become a reality. But an agent that tidies up your inbox could also irrevocably delete all your emails from the last five years in the process. Huge opportunities and real challenges.

March 2026